FAQ

Frequently Asked Questions

Support & Contact

How can I contact customer support? You can reach our team by visiting our Contact Page, emailing us at info@guili.co.uk, or calling us at +44 7389 043308.

What are your support hours? We are available Monday to Friday, 9:00 AM – 5:00 PM (GMT). We typically respond to all emails within 1–2 business days.

Shipping & Delivery

Where do you ship to? We currently ship exclusively within the United Kingdom.

What are the shipping costs? We offer 100% FREE shipping on all UK orders—no minimum spend required.

How long will it take to get my order? Our estimated delivery timeline is as follows:

Order Cutoff Time: 5:00 PM (GMT)
Handling Time: 1–2 business days (Mon–Fri)
Transit Time: 4–7 business days (Mon–Fri)
Total Estimated Delivery: 5–9 business days.

For more details, please visit our [Shipping Policy].

The estimated delivery time has passed. Where is my order? If your order hasn’t arrived within 3 days of the expected date, please check your status on our [Track My Order] page or contact us at info@guili.co.uk so we can investigate.

Payments & Security

Is my payment data safe? Yes. Your security is our priority. All transactions are protected using advanced SSL encryption, and we never store your full payment details.

What payment methods do you accept? We accept all major secure payment methods, including:

Visa, Mastercard, Maestro, and American Express.
Digital Wallets: Apple Pay, Google Pay, and Shop Pay.
PayPal.

Returns & Refunds

How long do I have to request a refund? We offer a 30-day return window starting from the day your item is delivered. If you aren't completely satisfied, please refer to our [Return & Refund Policy] for instructions on how to start a return.

Account

FAQ