Privacy Policy

At Guili, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit guili.co.uk or make a purchase from our store.

How We Use Your Personal Information

We use your data to ensure a seamless shopping experience. Specifically:

  • Providing Services: To process your orders, manage payments, arrange shipping, and handle returns.

  • Marketing: To send updates or personalized advertisements about our lighting collections (GDPR Art. 6(1)(f)).

  • Security: To prevent fraudulent transactions and protect our customers' accounts.

  • Customer Support: To respond to your inquiries and improve our service quality.

Who We Share Information With

We do not sell your personal data. We only share information with trusted third parties to run our business, including:

  • Shopify: Our e-commerce platform provider.

  • Payment Processors: Such as PayPal, Visa, and Apple Pay, to ensure secure transactions.

  • Fulfillment Partners: To get your lamps delivered to your door.

  • Legal Authorities: Only when required by law to protect our rights or comply with judicial proceedings.

Cookies

We use cookies to help our site function and to understand how you interact with us. This includes technical cookies required by Shopify and analytical cookies. You can manage or disable cookies through your browser settings, though some features of the site may be limited.

Security and Retention

While no system is 100% secure, we use commercially reasonable security measures (including SSL encryption) to protect your data. We retain your information only as long as necessary for legal, tax, or operational requirements.

Your Rights (GDPR)

Depending on where you live, you have specific rights regarding your data:

  • Right to Access: Request a copy of the data we hold.

  • Right to Delete: Request that we erase your personal information.

  • Right to Correct: Update inaccurate or incomplete information.

  • Right to Data Portability: Move your data to another service.

  • Right to Object/Withdraw Consent: Stop receiving marketing at any time.

To exercise any of these rights, please contact us at info@guili.co.uk.

Contact Information

If you have questions about this policy or our privacy practices, please reach out:

  • Store Name: Guili

  • Address: 18 Swedenborg Gardens, London, E1 8HP, United Kingdom

  • Email: info@guili.co.uk

  • Phone: +44 7389 043308

  • Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

Complaints: If you are unhappy with how we handle your data, we ask that you contact us first. You also have the right to lodge a complaint with your local data protection authority (such as the ICO in the UK).