Shipping Policy

At Guili, we want to make getting your new lighting as simple and transparent as possible. This policy outlines our delivery methods, timelines, and costs to ensure you know exactly what to expect when you shop at guili.co.uk.

Shipping Destination

We currently ship exclusively within the United Kingdom. We do not offer international shipping at this time.

Shipping Costs

  • 100% Free Shipping: We are pleased to offer FREE shipping on all UK orders. There is no minimum order value required to qualify for free delivery.

Delivery Timelines

We work hard to ensure your order reaches you promptly. Below are our estimated delivery schedules:

  • Order Cutoff Time: 5:00 PM (GMT). Orders placed after this time will begin processing the following business day.

  • Order Handling Time: 1–2 business days (Monday to Friday).

  • Transit Time: 4–7 business days (Monday to Friday).

  • Total Estimated Delivery: 5–9 business days from the date of purchase.

Once your order is dispatched, it will be handled by one of our trusted UK carriers, such as Royal Mail, DPD, UPS, or FedEx.

Tracking Your Order

As soon as your order is on its way, we will send you a confirmation email containing a tracking number. You can use this number to monitor your delivery progress directly through our Track My Order page.

Delivery Issues

If your order is delayed beyond the estimated timeframe, or if your package arrives damaged, please contact us immediately. We will prioritize an investigation with the carrier to resolve the issue for you.

Contact Information

If you have any questions regarding your shipment, our team is here to help.

  • Store Name: Guili

  • Email: info@guili.co.uk

  • Phone: +44 7389 043308

  • Address: 18 Swedenborg Gardens, London, E1 8HP, United Kingdom

  • Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

Note: For information regarding returns, please visit our Return & Refund Policy